Best Buy's Geek Squad services in Columbus, Ohio, generally receive moderate to positive feedback, though experiences vary significantly by location and specific service needed. Customer sentiment often highlights but frequent frustrations with phone support and long wait times . Local Geek Squad Locations & Ratings Geek Squad Rating Store Rating Notable Highlights Morse Road (Easton Area) 3.3 / 5 4.1 / 5

Mixed; some reports of unhelpful staff but specific praise for "Mustafa" in computers. 3.6 / 5 — Rated as average; similar to other regional centers. ⚡ Key Customer Insights The Pros: What Works Well

Chain providing repair services for a variety of tech devices, including computers, phones, and televisions.

The "My Best Buy Total" (formerly Total Tech) plan is often described as "worth every penny" for those with multiple devices, frequently saving more than its annual cost.

Technicians like Darla ( Morse Rd ) and Bryan (Polaris) are frequently cited for going "above and beyond" to fix complex issues or advocate for customers during warranty claims.