: They provide clear, step-by-step directions for the caller, ranging from simple tasks like turning on a porch light to high-stakes medical interventions like performing CPR or assisting in childbirth.

: A series of pre-set questions helps determine the exact type of emergency and the priority level of the response.

The system categorizes emergencies into four distinct groups, often identified by colored banners for quick recognition by the dispatcher: : High-priority medical crises.

When a dispatcher "runs the cards," they typically follow a logic known as the : Where : Your exact current location. What : What is happening right now. Who : Who is involved and how many people are injured. When : When did the incident occur. Weapons : Are there any weapons present at the scene? Impact and Accessibility