Always retain your original physical or digital gift card until you are sure you are satisfied with your purchase, as refunds are often processed back to that same card.
If you used a "My Best Buy" reward certificate, it may not be returned to you if you make a return. does best buy refund gift cards
Do you still have the original card? I can then provide specific steps for your situation. Best Buy Return & Exchange Policy Always retain your original physical or digital gift
“If you paid all or some of the purchase price using a Best Buy Gift Card, those funds will be returned to you in the form of a new Best Buy Gift Card or e-Gift Card.” Best Buy I can then provide specific steps for your situation
If a third-party gift card (e.g., Apple, Netflix) was purchased, it usually cannot be returned unless it is unused and not scratched off.
If you return an item bought with a Best Buy Gift Card, the funds are returned to you in the form of a new Best Buy Gift Card or e-Gift Card.