: Managers, quality professionals, and leaders across manufacturing, service, and public sectors. Where to Buy

: Analytical steps to identify actual causes rather than just symptoms.

You can find the second edition of this book at retailers like Walmart, Target , and Books A Million . Price (Approx.) Books A Million Better World Books

The phrase you are referring to is the title of a popular business book: by Duke Okes. While not a traditional "story" in a fictional sense, the book uses case studies, examples, and structured methodologies to illustrate how organizations can move beyond treating symptoms to fixing underlying issues. Book Overview

In a practical context, a "story" of Root Cause Analysis often follows this narrative arc:

: Includes 5 Whys, multi-vari charts, Fishbone (Ishikawa) diagrams, and solution techniques like biomimicry and TRIZ .