The - Design Of Everyday Things - Don Norman.pdf

In a fit of frustration, Elias grabbed a permanent marker. He drew a small arrow on the door indicating "PUSH." He taped a diagram of the burners onto the stove. He scratched a tiny 'H' and 'C' onto the chrome sphere in the bathroom.

Inside, his kitchen was a minefield of . His stove featured four induction burners arranged in a square, but the control knobs were lined up in a straight row. Every morning was a game of Russian Roulette with his omelets. He’d turn the third knob, expecting the back-right burner to heat up, only to find his coffee pot on the front-left melting into a plastic puddle. The Design of Everyday Things - Don Norman.pdf

The city of New Veridia was a marvel of “smart” engineering, but for Elias, it was a daily battle against invisible enemies. In a fit of frustration, Elias grabbed a permanent marker